Post by shiyabul on Aug 20, 2024 1:29:18 GMT -5
Being able to quickly navigate different screens and different systems is imperative. Agents must be able to locate records in different systems efficiently and accurately in order to properly assist customers. Some agents are even “scored” by the length of their calls, getting dinged for staying on the line with customers too long. This puts tremendous pressure on agents with varying levels of digital dexterity to master software systems while most are working alone in their homes.
How DAPs Can Help Agents must effectively and efficiently https://lastdatabase.com/ navigate endless accounts across complex contact center systems whether they are working in a home or office setting. And having on-screen guidance to help agents navigate these software systems is as much about keeping customers happy as it is keeping contact center employees happy. Digital adoption platforms (DAPs) do just that.
They exist as glass layers above software and applications to provide customized guidance, while providing data insights that can be leveraged to continuously improve the user experience by deploying on-screen just-in-time tips and automation. DAPS HELP AGENTS BE MORE EFFICIENT, AND FREE THEM FROM BASIC REPETITIVE TASKS, WHILE REDUCING ERROR AND CONFUSION, WHICH MAKES THEM HAPPIER AND BETTER AT THEIR JOBS.
How DAPs Can Help Agents must effectively and efficiently https://lastdatabase.com/ navigate endless accounts across complex contact center systems whether they are working in a home or office setting. And having on-screen guidance to help agents navigate these software systems is as much about keeping customers happy as it is keeping contact center employees happy. Digital adoption platforms (DAPs) do just that.
They exist as glass layers above software and applications to provide customized guidance, while providing data insights that can be leveraged to continuously improve the user experience by deploying on-screen just-in-time tips and automation. DAPS HELP AGENTS BE MORE EFFICIENT, AND FREE THEM FROM BASIC REPETITIVE TASKS, WHILE REDUCING ERROR AND CONFUSION, WHICH MAKES THEM HAPPIER AND BETTER AT THEIR JOBS.